9666bd Privacy Policy
Your personal information is completely safe with us. This policy explains how we collect, use, and protect your data.
01. Introduction and Scope
9666bd ("we", "our", "platform") operates a trusted online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes our approach and commitment to collecting, processing, storing, and protecting your personal information.
This Policy applies to 9666bd's website, mobile platform, and all related services. By using this website or registering an account, you are considered to have accepted the terms of this Privacy Policy. You must be at least 21 years old and located in Bangladesh.
02. What Information We Collect
9666bd collects various types of information to operate its services. Details are described below:
Identity Information
Full name, date of birth, national identity card number (where required), email address, and login credentials. This information is essential for account registration and verification.
Financial Information
Deposit and withdrawal records, payment methods (bKash, Nagad, Rocket, bank transfer), and transaction history. We do not store full card or account numbers.
Technical Information
IP address, browser type and version, device information, operating system, session duration, and referral URL — these are collected automatically.
Gaming Activity Information
Play history, bet amounts, win and loss records, bonus usage, and time spent on the platform. These are used to ensure responsible gaming.
Communication Information
Live chat messages, email conversations, and records related to complaints or requests. This information is retained to improve the quality of support.
Cookies and Tracking Information
Session cookies, preference-saving cookies, and analytics data. Cookies can be disabled from browser settings, though this may limit some features.
03. Purpose of Data Use
9666bd uses the collected information for the following legitimate purposes. We do not process information beyond these purposes:
- Account Management and Verification: Registration, identity confirmation, and maintaining account security.
- Financial Transaction Processing: Managing deposits, withdrawals, and bonus distribution.
- Customer Support: Providing assistance in Bengali and resolving issues via 24/7 live chat and email.
- Responsible Gaming: Monitoring play patterns to identify risky behavior and provide support.
- Fraud Prevention: Monitoring suspicious activity, preventing money laundering, and protecting accounts.
- Service Improvement: Analyzing platform performance to improve the user experience.
- Legal Compliance: Processing information as required to comply with applicable laws and regulations.
- Promotional Communications: Sending notifications about bonuses, offers, and updates based on your consent. You may unsubscribe at any time.
04. Sharing Information with Third Parties
9666bd does not sell your personal information. However, in certain circumstances we may share limited information with trusted third parties:
Payment Processors
Necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, and bank transfer. These providers operate under their own privacy policies.
Game Software Providers
Limited technical information may be shared to ensure smooth operation of games from recognized providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, NetEnt, Microgaming, and Ezugi.
Legal Authorities
Information may be provided to the relevant authorities upon request due to legal obligations, court orders, or investigative requirements. In such cases we provide only the information legally required.
Technology and Security Partners
Trusted service providers engaged in cybersecurity, fraud detection, and technical platform operations may access information on a limited basis and are bound by confidentiality agreements.
05. Data Security Measures
The security of your personal information is our highest priority. 9666bd has implemented the following technical and administrative measures to operate a safe and reliable platform:
SSL Encryption
All data transfers are protected by SSL (Secure Socket Layer) encryption technology. All communication between your browser and our servers is fully encrypted.
Password Protection
Passwords are never stored in plain text — strong hashing algorithms are always used. Regular password changes are recommended.
Secure Infrastructure
Data is stored on secure servers. Servers are protected through firewalls, intrusion detection systems, and regular security audits.
Access Control
Only authorized staff may access personal information for specific purposes. All access is logged and reviewed regularly.
Regular Security Testing
Regular security assessments and penetration testing are conducted to identify vulnerabilities. Identified issues are resolved promptly.
Staff Training
All our staff receive regular training on data protection. Safeguarding data privacy is part of our corporate culture.
06. Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type of information and legal requirements:
- Active account data: Retained for the entire duration the account remains active.
- Closed account data: Even after an account is closed, certain information may be retained for a specified period due to legal obligations.
- Financial transaction records: Retention for a specified period is mandatory in accordance with financial regulations.
- Customer service records: Retained for a reasonable period for support quality review and dispute resolution.
- Technical logs: Retained for a limited period for security analysis and troubleshooting.
07. Your Rights and Options
As a user of 9666bd, you have certain important rights over your own information. To exercise these rights, contact our support team:
Right to Access
You have the right to know what information we hold about you and to request a copy of that information.
Right to Rectification
You have the right to request correction of any information about you that is inaccurate or incomplete.
Right to Erasure
In certain circumstances you may request deletion of your personal information — however, it may not be possible to delete all information due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing purposes. Every promotional email will include an unsubscribe option.
Right to Data Portability
The right to receive certain information in a structured, readable format so it can be used elsewhere if needed.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be temporarily suspended.
08. Cookies Policy
Cookies and similar tracking technologies are used on the 9666bd website. Cookies are small text files stored on your device that help improve the functionality of the website.
Types of cookies we use:
- Essential cookies: Required for login sessions, security tokens, and the core functionality of the platform. The website cannot function properly without these.
- Preference cookies: Save language preferences, theme, and user customizations so the same settings are maintained each time you log in.
- Analytics cookies: Used to monitor website traffic, usage patterns, and performance. This data helps improve services.
Cookies can be disabled or deleted from browser settings. However, disabling essential cookies may cause some important features of the website to stop working.
09. Protection of Minors
9666bd strictly does not provide services to anyone under the age of 21.
- An age verification process is mandatory at the time of registration.
- Information from those under 21 is not knowingly collected.
- If we learn that a minor has opened an account, that account is closed immediately and the associated information is deleted.
- If a parent suspects their child is using this platform, please contact [email protected].
10. Policy Changes and Updates
9666bd reviews this privacy policy from time to time and updates it as needed. When changes are made, we take the following steps:
- For significant changes, a notification is sent to the registered email at least 7 days in advance.
- The updated policy is published on this page and the "Last Updated" date is changed.
- Continued use of the platform after an update is taken to mean that you have accepted the new policy.
- If you have any questions about the policy, please contact us before the changes take effect.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Email Support
Send any privacy-related requests to:
[email protected]
We typically respond within 24 hours.
Live Chat Support
Use our 24/7 live chat service for immediate assistance. Our Bengali-speaking team is always here for you.